Refund & Cancellation Policy

1. Subscriptions & billing

Paid plans are monthly subscriptions. You are charged at the start of each billing period, and each period includes that plan's allotment of scan credits. Subscriptions renew automatically until you cancel. Prices are shown on our billing page before you pay.

2. Cancelling

You can cancel at any time from your account's billing page (or by emailing us). When you cancel:

• your plan and any remaining credits stay active until the end of the current paid period;
• you are not charged again after that; and
• your account then returns to the free plan.

3. Refunds

Prod-Genie delivers a digital service with usage-based credits, so payments are generally non-refundable once a billing period's credits have been used. However, we want you to be treated fairly:

• Accidental or duplicate charges — contact us within 7 days and, if credits from that charge are largely unused, we will refund it.
• Service not working — if a technical problem on our side prevented you from using the service and we can't resolve it, contact us within 7 days of the charge for a full or pro-rated refund.
• Refunds are issued to your original payment method through Dodo Payments, typically within 5–10 business days after approval.

4. Free plan

The free plan requires no payment and can be used without a card. There is nothing to refund on the free plan.

5. How to request a refund or cancel

Manage or cancel your subscription on your billing page, or email moneyminersbeatz@gmail.com with your account email and the charge in question. We aim to respond within 2 business days.